WNS does right by its employee under BPO Union’s strong protest

Under strong protest by BPO Union, leading outsourcing company WNS reversed its earlier position to do the right thing.

The Background: One of their employees, Harish Narula was being harassed under the garb of ‘company policy’. All he wanted was a relieving letter from his erstwhile employer so that he could pursue his studies. And an experience certificate would help him. Since he had resigned in a haste, without serving the notice period, he was willing to abide by his signed declaration and honor it by paying the company one months’ salary. In return he wanted a clearance certificate from them. One would imagine this to be a routine exercise, more so since the individual was willing to pay the company for having violated terms of a contract. But the company officials had other plans. The wanted to harass him, possibly to coerce others from leaving the company.

Enter BPO Union: After a long wait, polite letters of request and huge amounts of frustration he wrote to us asking for some support and some advice. He also shared with us some mails from HR which were, to say the least, appalling in their content. They showered contempt and disregard to an ex-employee and were bent upon non co-operation. All of it pointed to their bad intentions. We not only got some sound legal advice to set Harish’s fears to rest, we also wrote a letter to the WNS HR team with a very strong protest against harassment of their employee. What followed was expected. Harish got a call from an AVP who promised all co-operation in the matter and the promise of doing the needful in less than 24 hrs.

Need we say any more … but we do believe that we could help Harish only because he wanted to help himself.

regards,
Chief
(BPO Union 2.0)